Going The Extra Mile May Not Be That Far

bigstock-Waitress-Carrying-Three-Plates-5812276-e1431605878149As a frequent traveller I spend a lot of time at airports in the lounge of my airline of choice.

On a recent trip I visited a lounge that I rarely visit. On entering the lounge the whole atmosphere felt different. One lounge is usually much like another and not much to tell them apart. This one felt very different.

I settled down and observed what was going on.

Read more at All Things ITSM.

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