Karen talks to Gerard Norsa about BYOD and ITSM in CIO Magazine

Highly functional personal devices are increasingly being adopted as technology tools in enterprise IT environments. This represents yet another challenge for CIOs and senior IT managers trying to use standards and frameworks-based IT service management (ITSM) processes for better governance and business benefits.

There are many ITSM implications to be considered if you allow employees to undertake some critical work tasks on the devices of their choice.

More than just being sold on the potential efficiency, mobility and cost saving benefits of embracing the bring-your-own-device (BYOD) phenomenon as part of your IT service delivery, CIOs also have to concern themselves with new risk management issues relating to data control and security.

In addition to risk, there are also implications from BYOD adoption to core ITSM processes such as incident, problem, change and service level agreement management – to name a few – which must be considered.

Read more here.

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