The approach of many organisations when selecting an IT service management solution is like a game of Monopoly. They start at GO with little or no preparation and are then faced with a plethora of available tools to choose from, just like the mass of properties on the Monopoly board. They have no idea how to play the game. Selecting an ITSM tool should not be a roll of the dice. This presentation aims to equip the audience with the steps needed to ensure that the right tool for the right price, that meets the needs of the business is selected.Download File
At TFT12, I spoke about how successfully embedding change into organisational culture is one of the biggest challenges we face whether the change be in organisational structure, processes, people, geography, technology and so on. It proposed the adoption of a new and innovative framework, which provides a portfolio approach to embedding change. The framework provides a balanced approach using a wide range of practices. It is the adoption of a diverse set of practices within a balanced portfolio – (A Balanced Diversity) – that is required to achieve sufficient penetration and traction that will ensure successful organisational change. You can read the white paper here.
At TFT13, I will take it a stage further and place the framework into a context of an organisational change methodology to ensure that the right practices for the change in hand are selected. No change is the same and therefore the practices employed to enable a successful outcome will be different for each change. This presentation will reveal the knowledge that must be gathered and the questions that must be answered to ensure the right practices are chosen and how that can be accomplished.Download File
This presentation introduces a new and innovation framework to successfully embed organisational change of any type into any organisation.
The framework contains 59 distinct practices that can be applied to each organisational change. They key is to select a balanced number of practices from each of the quadrants of the framework. A combination of informal and formal practices and (a) deliver on current commitments (fulfilment) and (b) take the organisation forward on its change journey (innovation).Download File
This presentation explores what a service catalogue ‘really’ is and the benefits it can bring to an organisation.
It discusses where to start and the right approach to take. It explores the static service catalogue as a starting point before moving on to an actionable service catalogue requiring supporting technology.
It concludes with top 10 tips for building and effective service catalogue.Download File
What has Corporate Social Responsibility (CSR) got to do with IT? Should those of us in IT worry whether we have a part to play in support of our organisation’s CSR policy? This presentation explores the direct link between CSR, IT and IT Service Management.Download File
Many organisations are still struggling with the concept of Problem Management. This presentation explores the challenges facing organisations when trying to implement Problem Management and why so many fail to do it successfully. This presentation will enable you to find “The Lost World of Problem Management”.Download File