“Karen has been a regular speaker at the annual itSMF Australia conference over many years, as both a Keynote speaker, a contributor to industry panels and also a presenter in breakout sessions. Karen is very knowledeable, always willing to share that knowledge and really understands the challenges that are faced when trying to embed change into an organisation. In addition, Karen has been a member of the itSMF Board since 2006 and has contributed time, experience and enthusiasm to ensuring that the forum is always relevant and provides excellent value to its members. I have very much enjoyed working with Karen on the Board and look forward to her continued involvement. As well as the contribution to Service Management in the form of speaking, Karen is also a member of the International Editorial Advisory Taskforce (EAT) and I know her contributions have been invaluable in ensuring the that the publications are worthy of the itSMF stamp of approval.”

— Kathryn Heaton, Chairman / National Events Director, itSMF Australia