“When Karen Ferris is on the agenda at any conference I am attending, her sessions are always on the top of my agenda. Karen is an innovative thinker who challenges her audience to consider new ways of thinking in the IT Service Management space. Karen’s talks and her book on the Balanced Diversity portfolio approach to organizational change expand the horizons of everyone who attends an event or reads the book. Karen is not afraid to think of new approaches. She is one of the most inspiring speakers on the IT Service Management calendar of events. I would urge any event organizer to strongly consider Karen as a Keynote, Plenary, Breakout, Panel or Workshop presenter. She will delight and educate her audience and provoke discussion well after the event is over. ”

— Kirstie Magowan, MD, Verso Solutions