“I was so impressed with Karen when I saw her speak at a conference in Holland that I knew there and then I would arrange for her to speak at an itSMF Ireland event in the future. And so I did. Karen spoke passionately about the green agenda and how IT and ITSM principles can make a small but significant difference. Karen is a world class speaker whom I would have no hesitation in recommending.”

— Mark O’Loughlin, Director, itSMF Ireland