Click on a title below to watch Karen’s presentations, interviews and discussions.
A webinar with AXELOS talking about OCM and project success and how ITIL Practitioner can assist.
Talking with Lana Yakimoff about Service Integration and Management (SIAM). We ask the question ‘Is it really that hard?’.
The All Things ITSM team talk to Karen at the itSMF New Zealand Conference 2015.
Discussing marketplace trends, SIAM, defining service, cultural change, maturity assessments and more.
The All Things ITSM team talk to Karen about her keynote panel at SITS 15 and discuss women in IT.
Claire Agutter of ITSM Zone talks to Karen, Aprill Allen, Simon Dorst, Michelle Goldsmith-Major and James Gander about what’s happening with IT service management in Australia and New Zealand.
Claire Agutter from ITSM Zone talks to Karen, Simone Moore, Suresh GP, Randy Sternberg, Andie Kis and David Backham about organisational change management.
At the itSMF Australia Tasmania Q4 seminar Karen delivered her presentation on what BYOD means for ITSM = “BYOD Revolution Means ITSM Evolution”.
The presentation was filmed and edited by Nick Laggar of itSMF Australia.
This is some of the feedback received following this BrightTALK presentation on the Service Catalogue.
“I found this webinar immensely valuable. It was very clear that Karen has a lot of experience in this area. Not only was the information valuable but the presentation and delivery was very good” - Senior Service Management Consultant – UK
“Fantastic walkthrough” Service Design and Transition Manager – UK
“Practical advice! Especially around ROI. Thanks Karen” - Service Management Professional – France
“Galvanising” - Change Manager – UK
Really good introduction on how to initiate a Service Catalogue project. Having done a series of them at a previous workplace, this advice would have been invaluable then and will be applicable across industries and for my current workplace” - Project Manager – UK
“Very professional presentation and great tips on the business case. Thank-you! - System Specialist – French Polynesia
“This presentation gave me much more clear perspective of how a service catalog should be defined and which are the key moments. Thank you very much for this presentation!” - BMC Remedy Consultant – Bulgaria
“As an ITIL certified IT professional with 15 years experience, I found this presentation to be very useful and informative” – Service Delivery Manager – UK
Rob England hosts a humorous panel session at LEADIT 2013 exploring a hypothetical government IT scenario.
You can watch the video of Karen’s keynote presentation above.
You can also view the slides and hear the accompanying audio of Karen’s keynote presentation and the hypothetical panel by clicking on the links below.
Keynote – Service Management Monopoly
Hypothetical – IT: To Protect and Serve
Following Karen’s keynote presentation on ITSM tool selection, Gerard Norsa interviewed Karen about her talk.
At TFT13, I expanded on my TFT12 presentation and explained how to use the Balanced Diversity framework in the context of an organisational change methodology to ensure the right practices from the 59 within the framework were chosen for the change in hand. I was the first to air on the 24-hour virtual conference.
On December 5th 2012, history was made. TFT12 – the first 24 hour ITSM conference – 24 speakers – streaming live around the world. It started in New Zealand and finished 24 hours later in Hawaii.
TFT12 – Tomorrow’s IT Future Today.
Karen Ferris was amongst the first speakers to take part in this momentous event.
You can watch the presentations and listen to the audio of Karen’s keynote, break-out session and the Green panel session by clicking on the links below.
Keynote – Service Management Sticky Stuff
Breakout session – Balanced Diversity
Green panel – The Greenie, the Guru and the IT Skeptic.
Gerard Norsa interviews Karen at the itSMF LEADIT 2012 Conference on organisational change, international publications and green IT.
Karen presented ‘Balanced Diversity’ at the annual itSMF Sweden Conference – ‘The Sixth Sense” - in Stockholm in March 2012.