Acclaimed internationally as an author and speaker, with industry acknowledgement of my reputation as a Thought Leader, I provide both strategic and practical advice and insights to my audiences.
My ability to share my experience and knowledge ensures that everyone is empowered to make a difference within their organisation.
In 2011, I authored the breakthrough publication ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ introducing an innovative framework for ensuring that organisational changes become embedded into the fabric of the organisation. With my unique blend of service management experience and my knowledge and application of organisational change, I bring a new perspective to the industry.
Being selected as one of six global architects for the development of the Axelos ITIL Practitioner Publication and Certification in 2016 was a great honour for me. In addition, I have contributed to numerous best practice publications in the last 15 years.
In order to create an easy path for organisations implementing change, I created the DARE methodology, which incorporates the unique ‘Balanced Diversity’ framework, to assist organisations apply effective and efficient organisational change to their projects and achieve their return on investment.
I created the world first service that uses service management best practice to improve the sustainability of ICT – eco-ITSM®
I served as Director on the itSMF Australia National Board from 2006 to 2015 with the portfolio of Knowledge Repository (including publications).
Contact me at firstname.lastname@example.org or via the contact page.