ABOUT KAREN
Accolades & Awards.
JANUARY 2022
Named in the Top 25 Thought Leaders in Technical Support and Service Management for 2022 by HDI for the sixth year in succession.
JANUARY 2021
Named in the Top 25 Thought Leaders in Technical Support and Service Management for 2021 by HDI for the fifth year in succession.
JANUARY 2020
Named in the Top 25 Thought Leaders in Technical Support and Service Management for 2019 by HDI for the fourth year in succession.
JANUARY 2019
Named in the Top 25 Thought Leaders in Technical Support and Service Management for 2018 by HDI for the third year in succession.
DECEMBER 2018
Winner of the Change Management Institute (CMI) Victoria 2018 Rebel Award.
“The person breaking all the rules to make things better for all”
January 2018
Named in the Top 25 Thought Leaders in Technical Support and Service Management for 2017 by HDI for the second year in succession.
OCTOBER 2017
Global Excellence Award from Business Relationship Management Institute (BRMI)
This award shines a spotlight on outstanding accomplishments of industry professionals for efforts driving BRM community involvement/stewardship, convergence, business value, creativity/innovation and overall make the world a better place.
July 2017
Named in the top 20 of the best ITSM Thought Leaders 2017 – Sun View Software
January 2017
Named in the top 25 thought leaders in Service Management by HDI
2014
Lifetime Achievement Award, itSMF Australia for contribution to the service management industry.
2007
Inaugural Service Management Champion Award, itSMF Australia.
2005
Presidents Prize, Best Speaker, Australian National Conference.
“Don’t work for recognition, but do work worthy of recognition.”