Service Management World is scheduled for November 15-19, 2020, at Omni Orlando Resort at ChampionsGate, Orlando, FL.

SMW is the definitive event for service management leaders—a conference and expo totally focused on helping you manage changing customer and business expectations, discover emerging resources and technologies, and stay ahead of evolving practices and frameworks.

I am exciting to be speaking about Constant Change Requires Adaptive Leadership.

You can register here:

https://smw.informatech.com/2020/registrations/Attendee?_ga=2.54467368.1076609393.1592372158-1168582159.1592372158