At the start of 2018, ITSM.tools asked its readers to vote for the IT service management (ITSM) topics that they felt would be the most important for the website to cover in 2018.

I didn’t see any major surprises in the results but was disappointed that there was no mention about increasing our understanding of how we are going to support our people in a world in which change is constant. With “people” topics taking a backseat to the process and technology.

Read what I had to say here.