Karen Ferris

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Service Desk AI, Please Meet OCM

The introduction of new technology into your organization requires us to pay attention to the people side of change. New technology can impact policies, process and procedures, roles and responsibilities, resources, and ways of working which all impact people. When organizations invest time and money in organizational change management (OCM) they get a return on their investment through rapid adoption, less delays, reduced need for rework, and earlier benefits realization.