The SITS Virtual Summit, offers free access to education, delivered by ITSM specialists from around the globe.

SITS are delighted to be bringing you a third edition, sponsored by HappySignals, on 1-2 December 2020, with 8 new webinars lined up.

The programme covers everything from leadership through to knowledge management; remote delivery through to attracting, retaining and developing talent.

In a world of volatile, uncertain, complex and ambiguous change, leaders need to be able to sense and respond. Increasing consumer and customer demand, globalisation, digital disruption, increased competition and an increasing speed of change, means that leadership has to fundamentally change. Leaders have to be able to continually adapt to changing conditions and chart a course when they cannot predict the outcomes of their choices. Note: Everyone is a leader.

Adaptive leadership is knowing what to do, when you don’t know what to do. Adaptive leaders learn through experimentation and manage the context, not the instruction set. They cultivate a diversity of views to generate a wealth of options. They lead with trust and respect and provide employee autonomy. They do not provide the answers (and do not equate leadership with expertise) and they accept that a degree of disequilibrium is needed to sustain adaptive change (rather than minimising conflict and discomfort).

Adaptive leadership is a practice not a position. In this session, attendees will learn why adaptive leadership is needed, what it looks like, and how to practice it.

https://www.servicedeskshow.com/education/virtualsummit/