Service Management.

 I have extensive real-world lived experiences in delivering service management solutions to my clients.

Holding the highest level of ITIL accreditation, I have been recognised as an industry thought leader.

I have a proven track record of successful programs and projects and clients who will provide testimonials to my work ethic.

I have a pragmatic approach to delivering fit-for-purpose solutions.

My advantage is that I can combine my service management services with organisational change management to ensure new processes and systems are adopted across the organisational and return-on-investment is recognised.

Services include:

• Service management performance assessments

• Process improvement

• Platform selection

• Advisory services

Service management with Karen

These are the beliefs that form the basis of my practice.

• Service management solutions should be aligned with the strategic direction of the organisation, now and in the future.

• Solutions should be fit for purpose.

• People drive change, not processes or technology.

• Keep it simple.

• Processes must be agile, lean, and deliver real value to the business.

• I do this with you, not to you.

• Pragmatism rules!

• No over-engineering.

• Your testimonial is my reference.