You cannot afford to ignore the cost of employee disengagement. There are two key drivers of the employee experience (EX). TRUST.trust must permeate every part of the organisation and be an integral part of company culture. Leaders and managers must take deliberate action to demonstrate trust through their words and behaviours, but those actions must penetrate every aspect of the organisation. Trust must be a value lived by everyone.
AUTHORITY AND EMPOWERMENT. Everyone must feel they have the appropriate freedom to exercise their judgment and do their jobs to the best of their ability. Everyone must have autonomy at work - a widely recognised driver of positive employee attitudes. When employees are genuinely given authority and empowerment, they feel trusted.
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