Karen's Conversations #40
James Gander turns the tables on Karen and discusses organisational change management.
Karen came to Australia in 1998 to work in an IT service management organisation delivering training and consultancy. She had been doing IT service management for many year and became ITIL accredited in 1995.
In 2010, Karen accidentally wrote a book that moved her into the organisational change management space. She had always been doing organisational change management but had just not called it that.
The book was written for the IT service management industry so a very narrow audience. In hindsight, Karen would have liked to write for a wider audience. She also wanted to bring it into the agile world. (The revision took place in 2020).
Organisational change has traditional been linear in approach which does not work in our world of constant change and agility.
Karen’s second book “Game On! Change is Constant. Tactics to Win When Leading Change is Everyone’s Business” addresses this challenge.
We need one-page plans that can be changed at any time. Change management needs to operate at the same cadence of the delivery of change. We do not always know what the end goal will look like. We need to be able to continually adjust.