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Service Management 2018

  • QT Canberra 1 London Circuit Canberra, ACT, 2601 Australia (map)

Keynote: Why People Change Has To Be Everyone's Business - Game On!

When change is volatile, uncertain, complex and ambiguous - 

When constant change is the new black - 

We cannot rely on a select few to manage the people side of change.

This keynote presentation describes the brave new world we are now or are about to be faced with.

Business people soccer pitch.jpg

When change is fast and iterative and subject to alteration in outcomes itself, how do you manage the people side of change. How do you communicate and engage when the outcomes are not yet known. You can't!

We have to stop talking about resistance to change and start talking about resilience.

The presentation describes how we need to simplify the roles involved in the people side of change and how change has to be everyone's business.

Our workforce is a team and has to behave like a field sports team. Every game is different. Ground, pitch, opposition, tactics, position etc.

The team says 'Game On!' There is no resistance to change! They have managers and coaches that make it happen.

So how do we move our workforce to a position of 'Game On?'

This presentation shows you how.